Kmart Groceries and More Supermarket Refund Policy
Kmart Groceries and More Supermarket is committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below.
To be eligible for a refund, the following conditions must be met:
- The product must be returned within [48 hours] of delivery.
- The product must be in its original packaging and in the same condition as received.
- The product must not have been used or altered in any way.
To initiate a refund, please follow these steps:
- Contact our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number.
- Repackage the product securely and include all original packaging materials.
- Ship the product back to us at the address provided by our customer service team.
- Once we receive the returned product, we will process the refund within 5-10 working days business days.
Refunds will be issued in the original payment method.
- For cash payments, refunds will be made in cash.
- For mobile money payments (T-cash, Momo, Airteltigo cash), refunds will be made to the original mobile money account.
- For card payments (Visa, MasterCard), refunds will be credited back to the original card.
The refund amount will be the full purchase price of the product, minus any shipping costs.
EXCEPTIONS
The following products are non-refundable:
- Perishable items (e.g., meat, dairy products)
- Personal care products
- Products with broken seals or tampered packaging
If you have any questions or concerns about our refund policy, please contact our customer service team at via +233530466020 / +233599417771 for refunds@kmartgroceriesandmore.com